Collaboration has changed dramatically over the past few years, with the rise of remote and hybrid work models. Many organizations are still figuring out the best practices for enabling effective collaboration in this new environment, and it’s a major topic of conversation with my clients when I help them determine their hybrid work models.
To get a more in-depth perspective, I spoke with Andy Boyd, Chief Product Officer at Appfire, an enterprise collaboration software company that helps teams plan and deliver their best work. He shared his insights on the future of collaboration based on what he is seeing with Appfire's clients.
Hybrid is Here to Stay
Boyd believes that hybrid and flexible work arrangements are here to stay, despite some companies trying to pull employees back into traditional office settings. For organizations with multiple locations, distributed teams are already a reality so the focus needs to be on how to support that model rather than whether to allow it.
He cited extensive research showing that individuals are more productive and satisfied with remote and hybrid schedules. At the team level, managers need to intentionally design systems and practices that maximize productivity for distributed teams.
Optimize the Office for Collaboration
A key insight Boyd shared is that the office is optimal for only about one day per week on average, focused on collaboration, mentoring, socializing and nuanced conversations. The other four days are better spent individually on focused work that is easily disrupted in an office setting. So managers should not try to replicate the in-office experience digitally every day.
Instead, thoughtfully choose meeting cadences and asynchronous communication to protect focus time. For example, have longer planning sessions periodically where teams come together in-person or virtually through tools like digital whiteboards. This allows for rich, unstructured conversations to tackle complex topics. Day-to-day meetings should be structured more tightly with clear rules of engagement to keep them productive.
Also, consider the commute time when bringing employees into the office. If face-to-face time is only needed 1 day per week, minimize commute time by scheduling office days based on employee location.
The key is to be intentional about when and why to bring teams together rather than defaulting to old habits. Get clear on which collaborative activities truly require in-person interaction versus what can be replicated digitally. Make the most of precious office time for the high-value collaborative work that boosts productivity.
AI Will Enhance Rather Than Displace Collaboration
In terms of digital tools, Boyd sees generative AI as creating potential for new software but also an enhancing force for existing collaboration software versus replacing the existing products. It will likely strip away repetitive tasks like searching for information, freeing up employees for higher value analysis and decision making.
For example, generative AI could summarize key points from multiple documents on a topic, saving employees time compiling information manually. Employees can then spend more time analyzing the summarized information and deciding on next steps rather than just collecting data.
AI can also enhance productivity in meetings by automatically generating notes and translating speech to text. Meeting recordings can be easily searched later as well. This means participants can focus on the discussion rather than manual note-taking.
While AI will handle many administrative tasks, human connection is still essential for collaboration. AI may augment teams with useful information but cannot replace the subtle social cues and relationship building of people working together. Organizations that capture institutional knowledge digitally will benefit most from AI systems.
Take a Holistic Approach
Overall, Boyd emphasized that leading organizations are taking a holistic approach to distributed collaboration. They are being intentional about designing for flexibility in culture, policies, team practices, meeting formats and collaboration software/tools. Companies that embrace and optimize for this new way of working will have a distinct competitive advantage in attracting and retaining top talent. The future of work is here, and forward-thinking leaders recognize collaboration needs to evolve to match the demands of distributed teams.
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Originally published in Disaster Avoidance Experts on May 25, 2023
Dr. Gleb Tsipursky was lauded as “Office Whisperer” and “Hybrid Expert” by The New York Times for helping leaders use hybrid work to improve retention and productivity while cutting costs. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts. Dr. Gleb wrote the first book on returning to the office and leading hybrid teams after the pandemic, his best-seller Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage (Intentional Insights, 2021). He authored seven books in total, and is best know for his global bestseller, Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019). His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business Review, Forbes, Inc. Magazine, USA Today, CBS News, Fox News, Time, Business Insider, Fortune, and elsewhere. His writing was translated into Chinese, Korean, German, Russian, Polish, Spanish, French, and other languages. His expertise comes from over 20 years of consulting, coaching, and speaking and training for Fortune 500 companies from Aflac to Xerox. It also comes from over 15 years in academia as a behavioral scientist, with 8 years as a lecturer at UNC-Chapel Hill and 7 years as a professor at Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio. In his free time, he makes sure to spend abundant quality time with his wife to avoid his personal life turning into a disaster. Contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on LinkedIn @dr-gleb-tsipursky, Twitter @gleb_tsipursky, Instagram @dr_gleb_tsipursky, Facebook @DrGlebTsipursky, Medium @dr_gleb_tsipursky, YouTube, and RSS, and get a free copy of the Assessment on Dangerous Judgment Errors in the Workplace by signing up for the free Wise Decision Maker Course at https://disasteravoidanceexperts.com/newsletter/.
Disaster Avoidance Experts
Dr. Gleb Tsipursky is on a mission to protect leaders from dangerous judgment errors known as cognitive biases by developing the most effective decision-making strategies. A bestselling author, he wrote Never Go With Your Gut (2019), The Blindspots Between Us (2020), and The Truth Seeker’s Handbook (2017). His cutting-edge thought leadership was featured in over 400 articles and 350 interviews in Time, Fast Company, CBS News, Inc. Magazine, and CNBC. His expertise comes from over 20 years of consulting, coaching, and speaking and training experience as the CEO of Disaster Avoidance Experts, along with over 15 years in academia as a behavioral economist and cognitive neuroscientist. Contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on Twitter @gleb_tsipursky, on Instagram @dr_gleb_tsipursky, and visit https://DisasterAvoidanceExperts.com/GlebTsipursky to learn more.